Privacy and Cookies Policy
At Infinara Luxe (referred to as "we," "us," or "our"), we are committed to protecting your privacy. We value the trust you place in us and take your personal information seriously.
Please review this policy carefully to understand what information we collect, how we use it, and your rights regarding your personal data. By using our website, registering, or making a purchase, you agree to the terms outlined in this Privacy Policy.
This policy was last updated in May 2025.
Information We Collect
Our website uses cookies to remember items you add to your shopping cart, including abandoned carts. This information helps us send you timely cart reminder messages via SMS.
Please note: SMS consent and opt-in data are not shared with third parties.
We gather certain data to evaluate and improve our services, products, and operations. Your information is kept for as long as necessary for the purposes it was collected. We also use data analysis to enhance user experiences, streamline our supply chain and delivery processes, and plan for future growth.
We may collect the following personal information:
Information you provide when filling out forms, signing up for newsletters, creating an account, or purchasing products. This may include your name, address, email, phone number, and date of birth.
Important Notice Regarding Children Under 16:
If you are under 16 years of age, you must have parental or guardian consent to use our website. No personal information should be submitted by individuals under 16 without such consent.
How We Use Your Information
Your personal information helps us:
- Create a personalized membership profile to better serve your preferences.
- Ensure our website content is optimized for your device.
- Send newsletters, promotional materials, or updates about products and services you may be interested in (with your consent).
- Enable your participation in interactive site features.
- Inform you about changes to our services.
- Contact you regarding incomplete orders or gift lists you create.
- Analyse user behavior and demographics to improve the site experience.
Use of Financial Information
Your payment details are used solely to authorize transactions and process billing.
By purchasing from us, you consent to share your payment details with trusted third parties, such as banks and shipping providers, to fulfill your order.
All financial data is encrypted for your protection.
We do not share your financial information for unrelated purposes without your permission.
Disclosure of Information
We may share your personal data with:
- Subsidiaries, parent companies, or related entities within our group.
- Prospective buyers or sellers in the event of a business sale or acquisition.
- Legal authorities when required by law or necessary to protect the rights, property, or safety of Infinara Luxe, our team, or customers.
- We may also exchange data with other organizations for fraud protection and credit risk reduction.
Guest Checkout
If you make a purchase using guest checkout, this Privacy Policy still applies to the information you provide during the transaction.
Security of Your Information
We take reasonable measures to safeguard your personal data. All sensitive information is stored on secure servers and payment transactions are encrypted.
Where applicable, you are responsible for maintaining the confidentiality of your password.
While we strive to protect your data, transmitting information over the internet is never completely secure, and any transmission is at your own risk.
Please exercise caution when sharing personal information in public online spaces, as others may access and use that information.
Updates to Our Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page. Continued use of our website after changes are made signifies your acceptance of the updated Privacy Policy.
Contact Us
For questions, comments, or concerns about this Privacy Policy, please reach out to us through the contact form on our website.